Gary: I got my car back yesterday and it looked as good as new! I especially appreciate the fact that it was so clean inside and out --- always a pleasant surprise! Interesting how every time we come to you it starts on such a negative note – hit a deer, a deer hit us, rear-ended, side-swiped, or, in all honestly, something really stupid I did this time (took on a boulder and the boulder won!) --- and it just keeps getting better! Throughout the process you are treated so well you almost forget about the unfortunate situation that caused you to come in to Northside the first place! Don’t know how your team does it --- but we’re very glad they do! Joy P.S. Alma is a doll!!! You’ll want to hold on to her!!! Mr. Bell- I just wanted to let you know how happy I am with your Baldwinsville location. Your BVille shop just finished the repair on my 2008 Impala. Your whole staff is very professional and efficient. The repair is perfect. This is the second time I have brought a vehicle in for repair to the BVille shop, and am very happy with everything. Thank you for your service Patricia and David Gursky Pat Gursky

Hi Gary, I'm sorry my message took so long to reach you. However, I wanted to let you know that the customer service that I received at Northside Collision was Award Winning!! Your service people made me feel like I was walking down the red carpet. It sounds corny, but it's true!! I would highly recommend your company to others who are looking for a repair on their car. My Ford Focus needed repair to the hood and to the front bumper. When I returned to pick up my vehicle, it looked absolutely brand new. Thank you again for being especially kind to me as a person, and for the candy-filled coffee cup! I hope you and your staff have a wonderful Memorial Day weekend... Sincerely, Linda Lawson

Dear Gary, Thank you and all your wonderful staff for doing such a great job with the car, and for going that extra mile to get the job done right (and as painlessly as possible). Mike was my contact, and he was amazing. I dropped the car off on the same day as I was admitted to the hospital for surgery (unrelated to the accident). I wasn't allowed to drive for at least a week after surgery, so Mike agreed to keep the car until a week after it was dropped off. Somehow he managed to make arrangements to drive the car home for me, so I would not have to figure out how to get myself across town to pick it up. Due to complications from surgery, I wasn't able to drive anyway, so this was an answer to prayer. Sure enough, he dropped it off for me - on his own time, judging from when he delivered it. The car was immaculate, inside and out, which is not how I dropped it off! There wasn't even a single sprinkle left from Gannon's Ice Cream, a treat I give myself every Friday. Each and every one of you was wonderful. It's stressful dealing with a car accident, and it's even more stressful facing surgery. Thanks to all of you, the car repair part was effortless. Believe me, I'll be your best promoter from now on. Please pass this on to the powers-that-be. Kudos to all of your staff, but particularly to you and Mike. Your courteous, prompt and reassuring response to my initial inquiry ensured that I'd return to Northside Collision. And what happened after that made me a Northside Collision fan. Thank you. God bless each and every one of you. Anne Richter

Dear Gary, In this day and age excellent customer service is tough to come by. I write to let you know that I was assisted and educated by Ed Norton when I brought my car in for an estimate this week, and the information he shared in our short exchange was exceptionally helpful to me. Kudos to Ed and I hope Northside will recognize and treat him as a valuable employee. I have used Northside Collision on multiple occasions, thankfully none to date which were my fault. Everyone there is professional, exceptional in service, and the quality of body work cannot be beat. I refer folks to you all the time and will be back, if and when the need arises. Thanks too for supporting the Rescue Mission in these tough times. I noted the plaque in your waiting area. Kind Regards, Pat Bliss

Had my car repaired earlier this month. Front bumper and drivers side fender replaced. Pleasantly surprised at how car looked when done. Not only the repaired area but the whole surface polished/buffed or whatever it was you did. Car looked years younger. Also nicely cleaned inside. Mentioned this to a few friends and they weren't surprised as they already heard from others what a good job you do. Recommend you to anyone. - Bob Jutton

Dear Mr Bell: Your center was great. My car was so clean when I picked it up. Your staff was great they showed me the damage via computer pictures and also showed me on the car what work was done. Your staff also kept me updated on the work process. I would HIGHLY recommend you! Thanks again. Carol Howard This e-mail, including attachments, is intended for the exclusive use of the addressee and may contain proprietary, confidential or privileged information. If you are not the intended recipient, any dissemination, use, distribution or copying is strictly prohibited. If you have received this e-mail in error, please notify me via return e-mail and permanently delete the original and destroy all copies. Carol Howard

I recently had my 2004 Town and Country repaired and it was done in a timely fashion and the repair was wonderful. Your staff did a great job and was most courteous. I would recommend your faculty to anyone who wishes a superb job. Your loaner was most satisfactory and suited my needs exactly, many thanks for doing business with me. Anita G. Ciannilli

My name is Denise Brown. I had an accident...yuck! Northside in Baldwinsville made the repairs. They (everyone - the counter staff, the estimator, and the laborer) were all thoughtful and efficient!!! My van looks great! No one was hurt in my accident thank goodness, but it did cause headaches ...tickets, DDC, insurance hassels, paperwork in triplicate, fines and surcharges. My Northside experience was pleasant though. Thank You, Denise Brown

Hi Gary, I just wanted to write and say that I am very happy with the repairs done on my car. It looks great and the repairs were done in a timely manner. I just wanted to say thank you and all your staff, especially Bryan for taking such good care of my car! Should I need any repair work in the future I will come back to Northside and will also without hesitation refer friends and family to Northside Collision as well. Thanks, Amy Florczyk