Mr. Bell - I wanted to send off an email to you about the service I received at the Cicero collision center. First let me say, it was well above my expectations. Everyone was so sincerely nice! That is something that is rarely found these days. In the beginning of December I was involved in an accident on Route 81. Being fairly new to the area I have not needed any service of this type and therefore do not have a regular shop I would take my car too. My husband asked our insurance representative for a shop. They recommended one (Not Yours) and I took my van there that day. The employees at that shop were absolutely unimpressive. I sat in their empty waiting room for 20 minutes before I finally found someone to talk to, and then he said he couldn't even look at my car until maybe the end of the day. Feeling a bit out of control of the situation I called my actual Allstate salesman, who quickly recommended your shop (he has used your services). So, my husband called and the first question he received from the receptionist was "Oh, is your wife OK?" Small thing, but that means alot to someone who has just been involved in an accident. When we arrived, someone looked at the car right away, less than 5 minutes.... Everything about the shop impressed us, it was clean, and all the employees acted with great professionalism. From that point forward, the service we received, the follow up phonecalls to update us were absolutely wonderful. I can't say enough nice things about your employees. Please tell them "Great Job" from a very happy customer. And, although I hope I will never need your service again, I am already recommending you to everyone I know. Thanks again Stephanie Fouts.

Recently I was the victim of a rear-end collision.  My sister, an employee of Enterprise Rental Car, recommended Northside Collision on Manlius Center Road in East Syracuse .  The service provided was exceptional.  Alma White was wonderfully informative and kind and Roger Piger walked me through every aspect of the repair from the estimate to the bottle of touch up paint!  Throughout the process I was treated with respect and kindness, which was greatly appreciated in light of the fact that my 2-week old car had suffered it's first accident at the hands of an impatient motorist.  I wanted to pass my thanks along.

Mr. Bell, I would like to tell you about my most recent experience with Northside Collision on July 7, 2004. I had an appointment for my Toyota Tacoma 4-wheel drive pickup. Service included tire mounting/balancing, alignment, automatic transmission fluid change, greasing, NYS inspection, drain/refill transfer/differential cases, and inspect brakes.

As been the case in every instance working with Northside; the customer service, professional attitude, quality of work, and pleasant environment were all superior. My initial contact was with Chris Zirbel to discuss what services I was requesting.

His attitude was professional and he thoroughly reviewed what work needed to be completed. His knowledge of the services to be performed was excellent and I felt very confident that I was leaving my truck in good hands.

Upon leaving my truck on the morning of July 7th, all necessary paperwork was ready and waiting. A loaner car was ready for my use and I was off to work after being at Northside only for a few minutes. Missy was her usual pleasing personality and she completed all related tasks expertly.

I have been a Northside Collision customer for 14 years. I believe I was the 2nd or 3rd customer at the new Cicero location in mid 1990/1991. I have had numerous visits to Northside over the years for major collision repairs and routine maintenance. I have 'always' been 100% satisfied with all aspects of having service performed on my vehicles. I am always quick to relate my positive experiences with Northside Collision to my friends and colleagues. You have my complete confidence and trust to do it 'right', the 'first' time.

Besides providing positive verbal feedback to Northside staff over the years, I have often thought about taking the time to write to express my thoughts but never quite got around to taking the time to do. Your very high degree level of customer service certainly justifies taking this time to do so.

This is the best automotive experience I have ever had! No hassles, no delays - I will recommend you to all of my friends.

I am really impressed with service I have received. You have knowledgeable staff and skilled technicians - everything one would look for.

Thank you for mentioning Northside Collision several years ago for body work. I was dissatisfied with Lexus dealers estimate after a fender bender. Not only did the Dewitt branch give me a very good price, but they were efficient, knowledgeable and friendly.

Gary, I just wanted to give you some feed back on a recent collision repair that your company did on our car. We had the misfortune of hitting a deer to the tune of about $4000 damage and the repairs were completed at your Cicero location. From start to finish everyone involved did an outstanding job. They kept us posted as to the progress on the repairs and everything was done on a very timely basis. You should be very proud of your employees as well as your over-all business. Thank you for providing the "Above and Beyond" service!!

I wanted to tell you that my experience at Northside was the best that you could expect from any company. Both Terry and Alma were extremely professional, the work was performed exactly as it should, was actually done early, and the entire process was smooth and painless. I don’t have to tell you how intimidating it can be to deal with the insurance companies and your process takes the pain right out of that. I am not surprised at this since we have had a long relationship with your company for the repair of our tractors and trailers and have always been treated professionally and have never had a complaint relating to service. This is the first time that I have had need of your services for my own vehicle and I was not disappointed. You can be very proud of your people and your company.