“Recently we had a minor “run in” with a construction dump truck on our street. The middle right side window on our van was broken inward. Glass everywhere but no major structure damage.
You need to know that your staff at the Camillus location took extremely good care of us. Especially your Office Manager and Service Manager. They provided expert courteous service, a loaner vehicle, and complete and timely repairs to the van. I left the van on initial contact on Thursday morning and picked it up completed on Friday afternoon. They even washed it!!
Thanks for setting the standard that your employees are obviously following.”
“I recently took my van into your Baldwinsville collision center for repairs. The customer service that Heather Johnston, Office Manager and Sandy Alexander, Estimator provided was excellent! I challenged both on a few issues and my concerns were addressed by them to my satisfaction. They were very pleasant and professional.
In addition, your loaner car program was a big plus for me.”
“Just want to say that I was very impressed with service at Northside. They made everything so easy and were extremely nice. It is very hard to find good customer service and Northside went above and beyond. I would refer anyone there and I would definitely go there again, but hopefully I won’t need to. Thank you all for everything. The truck looked amazing when it was returned to us.”
“On Sept. 2nd I ran into a panel truck while driving, lucky for me I was right in front of your B’ville location. No personal injuries so all I had to deal was a very banged up ’09 Trailblazer.
No need to make this long but your employees are A+. Sandy, Matt & anyone on site that I spoke to or even saw made me feel good, rather than bad at a time when I was really feeling stupid.
When I stopped in a week or so later to get some things out of my car I was extremely impressed with the cleanliness of the work area. You run a fine business. The work was then completed well before they had estimated.
Thanks for ‘doing it right’.”
“Recently my car was in your Cicero shop for repair from my accident. Joanne was the first person I came into contact with and she was friendly, professional and very helpful. My claim was estimated by Grant and he was also very professional and most helpful. When we needed to bring the car back in to correct some things, Grant did all he could to make sure we were without our car for the shortest amount of time and that we would be more than satisfied.
Although the rear window was possibly not related to the accident, your shop fixed it without cost to me. I really appreciate all Northside did to make this experience as pleasant and painless as possible.
Peter Frantzis made a special visit to me here at the office last week to be sure everything was going smoothly and came back today to bring muffins (my personal favorite) and make sure we were happy with the outcome.
Your organization is first class all the way and I will continue to recommend Northside Collisions centers to our customers.
“I am extremely pleased with the level of professional service and quality of work that was done in repairing my car. Working with your staff, Adam Sherwood, Frank Hipp, Brad McConkey and the front office staff was seamless and truly a wonderful experience. Frankly, I was blown away by the entire experience.
Thank you for hiring such quality individuals that demonstrate the highest level of customer service. It is clear that your organization is a team, everything is first class start to finish. I will definitely recommend Northside Collision to family, friends and colleagues.
“I just wanted to let you know that I have been to Northside Collision twice in the last two months. My daughter was in two accidents while at school, (thank goodness she was not at fault for either). In December of 09, the rear of the car was replaced in the Camillus location (this was a Geico location). When the second accident occurred February 10, Met Life asked if I had a garage that I had in mind. They said they do not work with the Camillus location, so I chose the B-vill location, which they work with. They replaced the front end.
I just wanted to let you know that both locations had courteous staff. The reception areas were very clean as well as inside the garage. The car was done when they said. The second time I even had some rust taken care of that was on the roof near the windshield. They called me to come look at the car because when it was removed the windshield it was rotted, (it is a 2004 and I would of never of thought that would happen). I had it taken care of. The car was done on Friday and they called to ask it I could pick up Monday as they wanted to make sure it was cured. Which proved to me that they did not just want to shove it out the door before they were satisfied.
When I picked up the car on Monday, my dad went with me. He had an estimate on his Cadillac. It took it in yesterday-which is self pay. He was impressed with the workmanship also with the rates. They also offered a courtesy car.
Good job to the staff at both locations for friendly service.”