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Frequently Asked Questions

Q: Do I have to have repairs made at the dealer to protect my manufacturer's warranty?

A: NO! Northside Collision backs all repairs with a lifetime warranty, and your manufacturer's warranty will remain in effect.

Q: I've been in an accident... What should I do?

A: Call us first. Our staff will walk you through the entire process. From communicating with your insurance company and towing your vehicle, to scheduling your repairs and providing you with a car to drive while your vehicle is tied up.

Q: Where do I get a claim number?

A: Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it with you when you come in to begin the repair process. Northside Collision will take care of the rest.

Q: I have a brand new vehicle that has been involved an in accident. Can it look like new again?

A: Yes. Northside Collision employs a state of the art repair process which enables us to accurately match your vehicle's finish.

Q: Will the parts be ordered before I drop off my vehicle?

A: Absolutely. We generally order your vehicle's parts at the time that we write the damage estimate and schedule your vehicle for drop-off. In the event your vehicle is not safe to drive, we will arrange for a loaner car or rental as soon as possible.

Q: How will this accident affect my insurance rates?

A: If the total damage (your car and the other party's) is less than $1,000.00, then your insurance company may not raise your rates. If the damage exceeds this amount, your rates may increase 10% for 3 years (on average) for the first or second accident.

Q: How many estimates do I need?

A:According to New York State Regulation 64, you are required to get just one appraisal of damage. The insurance company has their own appraisers to verify any estimate you receive.

Q: If my vehicle's frame is damaged, is it a total loss?

A: No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with aid of our state-of-the-art computer measurement system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Q: What if the insurance estimate is lower than yours? Do I have to pay the difference?

A: NO. You do not have to pay the difference of the two appraisals. Quite often the insurance estimate is lower than ours. The insurance company may not know where you are going for the repair and therefore will write only for the most basic repair procedures. It is our job, once your vehicle is in for repair, to contact the insurance appraiser and negotiate the claim on your behalf.

Q: Do you provide a loaner vehicle?

A: In many situations, the insurance company will furnish a rental car. We would be happy to arrange a free loaner vehicle for you if your insurance does not provide for it.

Q: Can you match the paint color?

A: Today's modern factory finishes incorporate multiple layers of highly specialized paints. Northside Collision has made an investment in the finest paint system available - we use top quality paint products from BASF. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Q: How long will it take to repair my vehicle?

A: Vehicle repair time is determined by the complexity of the damages and the availability of parts. Northside Collision will make the repair in a timely manner without compromising quality standards for the sake of time.

Q: Is there a warranty on the repairs to my vehicle?

A: Yes! Northside Collision guarantees all repairs with a Lifetime Warranty.

Q: How can I pay for the repairs?

We gladly accept insurance checks, money orders and cash. Visa and MasterCard are also accepted up to $500.